FAQ's

How long can I expect to be without my phone?

Smart Device Doctors offer the absolute fastest turnaround time available on iPhone 3G, 3GS and 4G repairs. If you have cracked glass, a defective touch screen or busted LCD, you can expect to be without your phone for 24- 48 hours unless we can't get the part . Most everything else (aside from water damage) carries turnaround time of about 1 day.

But there is this guy on Craigslist who says he will fix my screen for 60 bucks! What gives?

We get this one all the time. If you want to go sit while some cat with a hair dryer and a butter knife dismantles your $400+ dollar pocket computer and slaps $4.00 worth of (bad) knockoff parts on your smartphone with paste - then go on, remember you pay for what you get. We have a sparkling reputation... and warranties.

You guys go on and on about OEM. What in the world are you talking about?

OEM stands for Original Equipment Manufacturer. This means that we only use parts produced by the same manufacturers that produce the original parts and are manufactured to the same excruciating quality standards. In the rare example that OEM is unavailable we used the highest quality 3rd party components which are always covered by the same warranty and service standards.We will never stick you with cut-rate-knock-off components - guaranteed. Just ask us and we'll be more than happy to show you the difference.

Do you guys provide any kind of a warranty?

The short answer: Yes, and it's the best of its kind. For more detailed warranty information you can refer to our Terms of Servicefound here. We provide LIFETIME against all workmanship with no questions asked.

Will I lose any of my precious data?

In the normal course of hardware related repair and service you stand about a 0.00063%chance of data loss, so the short answer is no. If you bring your device in and it's experiencing software related issues, has been the victim of improper jail-breaking techniques or has been swimming, then all bets are off. But we promise to fight for your data.

AAAAHHHH!!! I don't live in near Smart Device Doctors! Can you still help me?

Don't worry yourself silly. If you don't want to wait for one of our Smartphone ERs to open closer to you, then you can easily get your device to us through our mail-in service. We will get your device back out the door lighting fast, but overnight shipping is on you. For most cases, we get the device in and out the same day.

We fix it or it's free! We specialize in smartphones of every make and model, Ipads, Ipods & tablets. So trust your device to the smartphone repair professionals. We have diagnosed and repaired just about every kind of damage possible to a smartphone, so whether you have ran it over with a car or dropped it in a toilet, let Smart Device Doctors repair your device. Remember We fix it or it's free!
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